Q : On which sides do I put the plates?
A : All corners must touch the door frame, except the rounded one.
Q : What do I do if I want to open the door completely?
A : Take off the plate that blocks it. It’s usually the one inside.
Q : My screen door doesn’t close completely now. What do I do?
A : Re-stick the Velcro® a bit away from the edge of the frame.
Q : I have an embossed door frame which prevents the Velcro® to lay flat. What should I do?
A : Go to the Instruction page, at section “Installation on an embossed door frame”.
Q : How can I prevent people from steeling my plates?
A : Remove them and put them inside. Don’t forget to lock the door!
Q : How can I prevent my pet from usin the Smart Slider™?
A : Once it knows how to use it, it’s too late. Send us the video!
Q : At what stores can I buy it?
A : None for now.
Q : Do you have other colours?
A : Not for now. Use PVC paint like Krylon.
Q : Is this device recyclable?
A : The plates, Yes. The Velcro®, no.
Q : How can I return it?
A : Mail it back to us. We will refund you what you have paid.
If you have other questions, contact us. See below.